Aftersales

Q1: How can I contact customer service if there is an issue with my glass?

If you encounter any issues with your glasses, please contact our customer service team via email or through our live chat. Our team will process your issue as quickly as possible and provide a solution.

Q2: What should I do if my glass has defects or damage, and how can I return or exchange it?

If your glass has defects or damage, please contact our after-sales service team within 48 hours of receiving the product and provide relevant photos. We will arrange for a return or exchange based on the situation.

Q3: How can I return or exchange glass if it doesn't fit?

We offer a 30-day return and exchange policy. Please ensure the glass is unused and in its original packaging. If you wish to return or exchange the product, please contact our after-sales service team with your purchase information and follow the return/exchange procedure.

Q4: How should I maintain and clean my glass?

We recommend using a dedicated eyewear cloth and cleaning solution, avoid using tissues or other rough materials. Do not expose the eyewear to high temperatures or humid environments for long periods to ensure the longevity of the frame and lenses.

Q5: Where can I replace my glass lenses?

If you need to replace the lenses, please contact our after-sales customer service. We will offer lens replacement services. Specific costs and processes can be provided according to your requirements.

Q6: What is the warranty period?

We provide a one-year warranty for our glass. During the warranty period, if the product has any quality issues, we will repair or replace it free of charge.