Q1. How do I place an order?
To place an order, simply select your desired product on our website, choose any specifications, and add the item to your cart. Then proceed to checkout and follow the instructions to complete your order.
Q2. Can I cancel or change my order after placing it?
If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, changes may not be possible, but we’ll do our best to assist you.
Q3. What payment methods do you accept?
We accept major credit cards, PayPal, and other popular payment methods depending on your region.
Q4. How do I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number on the our website to monitor your order’s status.
Q5. How long will it take to receive my order?
Shipping times vary by location and selected shipping method. Estimated delivery times will be provided at checkout. Generally, orders are delivered within 5-10 business days.
Q6. What should I do if my order arrives damaged?
If your eyewear arrives damaged, please contact us within 48 hours of delivery. We will assist you with a replacement or return.
Q7. Do you offer international shipping?
We mainly offer free shipping to the United States and Europe.
Q8. How do I use a discount code?
To apply a discount code, enter it in the “Promo Code” box during checkout. Be sure to click “Apply” to see the discount reflected in your total.
Q9. What is your return policy?
We offer a 30-day return policy for unworn, undamaged Glasses in its original packaging. For specific return details, please visit our Return Policy page.
Q10. Can I customize my lenses or frames?
No,but we offer a variety of colors for you to choose from for our glasses.